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MyFacility allows you to submit online requests to Bank of America’s Corporate Workplace for a variety of building services. refer to the Property Management Guide for more information about MyFacility, the request types available to you and the services provided by Corporate Workplace.

Most requests (even requests from banking centers) fall in to the Repair, Maintenance & General Set-Up work type. Some examples of Repair & Maintenance requests are:
  • Heating & Air Conditioning Problems
  • Plumbing Issues & Repairs
  • Cleaning & Pest Control Service Requests
  • Office Lighting Problems
  • Parking Lot & Roof Repairs
  • Cleaning & Janitorial Complaints
  • Non-People Moves of Furniture, Boxes, etc.
If you are MOVING PEOPLE or need space for a NEW HIRE, you should choose the Project Requests & Moves work type and then choose the Moves category.

***Note: Effective immediately there will be no employee moves or relocations including no-cost moves or those not involving Corporate Workplace or Technology. Exclusions to the freeze include compliance-driven moves, new hires, trading floors changes, and moves within the call center buildings and footprint. All exception requests must be submitted through MyFacility with Band 1 line of business executive approval attached for review by the Corporate Workplace Executive team.

If you work at a BANKING CENTER and need to request REPLACEMENTS (ie - replace carpets due to water damage) or an EXPANSION or RENOVATION of your banking center, choose the Project Requests & Moves work type, then select Retail Projects as the category and Other as the Common Problem.

If you do not work at a banking center, requests for expansion or renovation of office space should be submitted by directly contacting your Business Strategy Director. If you have an urgent request (work must start within 45 days) you should choose the Project Requests & Moves work type and select Admin Projects as your category.
***Please note that all requests for technology support that are not associated with a Corporate Workplace project request should still be initiated through TechDirect.

As a reminder, if you need EMERGENCY assistance, please call the Corporate Workplace Solutions Center 24 hours a day, 365 days a year at (800) 698-4400 to have urgent needs expedited.